Legal
Returns & Warranty
What to do if you change your mind, or if something is wrong with your device.
Changing your mind
You can return a device for any reason within 30 days of delivery. This is in addition to your statutory cancellation rights as a consumer.
Devices should be returned complete, in the condition you received them.
Faulty devices
If your device develops a fault, email [CONTACT EMAIL] with your order number and a description of the problem, and we will explain the next step.
Warranty
Every device is covered by a 30 days PrivacyGraph warranty from the date of delivery.
The warranty covers the hardware and the preparation we carried out. It does not cover accidental damage or changes made to the device after delivery.
Included services
The eSIM and Proton services included with your package are provided by their respective providers and are governed by those providers' own terms and support processes.
How a return works
Email [CONTACT EMAIL] within 30 days of delivery with your order number and we will confirm the return address and next steps.
Once the device arrives back with us and has been checked, refunds are issued to the original payment method.
Return address
Please do not send anything back before contacting us. Returns address: [BUSINESS ADDRESS].
This page uses placeholders where final business details are not yet confirmed and should be reviewed against applicable UK consumer requirements before launch. PrivacyGraph is an independent business and is not affiliated with Google LLC, the GrapheneOS project, or Proton.